A recent Huffington Post article stated that most people’s knee jerk response to a proposition or question is, ‘no.’ However, if you have the courage to say ‘yes,’ new opportunities will arise.
This approach needs to be adopted across the board within IT departments. Historically, IT admins demanded full control and visibility into people’s electronic lives to enforce rules around what technology could be used in the business environment. The reality is that when IT said ‘no,’ users ignored the policies and said ‘yes’ to what they wanted, regardless. In this tug-of-war, threats like “unsupported configuration” were thrown around, and tactics were implemented to restrict the use of technology to a defined set of use-cases.
Don’t get me wrong, there is absolutely a time and place for IT to implement and set rules. However, they have to be set in moderation, with a valid reason and ultimately carried out with the best technology. The next generation of workers are immersed in new technology each and every day. They know exactly what they like and what they don’t like. The only way IT can foster a creative and productive workplace is to blend personal and business technology, devices and applications.
Another critical factor is getting users to trust you. Initially, when enterprise mobility management (EMM) was adopted, it was all or nothing. Luckily, mobile management technologies have evolved to a point where we get far better granularity of control both from a user and IT administrator standpoint. Workers can now use the device they want and the apps they prefer in order to be more productive without the concern that IT will interfere.
Our advice to any corporate IT department working with a new generation of workers is easy: implement modern policies that take into account the new requirements of workers to be productive in a mobile and cloud world.
Simple, honest communication that involves more ‘yeses’ for the next generation of workers is key and will set you on the path to a better working relationship with IT users.